How Can We Help?
SharePoint Access
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- 90% of the requests are related to access
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- Example Sharepoint request
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- Once the activity is complete, the implementer may send a response to the user based on standard templates
- SharePoint Reset Password
- Represent 10% of the requests
- The reset is done in Fusion
- Also, use Fusion to set up accounts prior to providing SharePoint access
- Issue: Reza sometime reset password without telling
- In general, request must be approved by directors, VPs or chairs (as required) before account is set up