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Helpdesk Ticket System

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byElite Conceptual Administrator
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  1. The website is: https://helpdesk.pmitoronto.ca/scp  

  1. For new requests
    1. Obtain approval from Director or VP
    2. Ask which SharePoint site they need access to with what level of access.
  2. In osTicket system, use the advanced search to search for open tickets, as below

  1. Also, the Canned Response can be maintained as below, the 2 highlighted are used more often: